Legal information — Gekavo (Australia)
Terms, consumer guarantees, refunds, cancellations, ABN and dispute resolution for our floristry courses and services across Australia.
ABN: 57 492 830 216
Terms of Service
These Terms govern your access to and use of training, workshops and online materials provided by Gekavo (the "Services"). By enrolling in or attending any course you accept these Terms.
- Course enrolment constitutes a binding agreement to pay course fees under the payment terms presented at booking.
- Gekavo may change course content, tutors or venues; where changes materially affect delivery, participants will be offered suitable alternatives or refunds.
- All bookings are subject to availability and Gekavo's scheduling policies.
Consumer guarantees (Australia)
Under the Australian Consumer Law (ACL), participants who are consumers have statutory guarantees. These include:
- Services provided with due care and skill.
- Services fit for the specified purpose.
- Services delivered within a reasonable time when *** timeframe is agreed.
Where a guarantee is not met, consumers may be entitled to remedies such as repeat performance or refund. These statutory rights are in addition to any remedies Gekavo offers.
Refunds, cancellations & transfers
Gekavo's standard policy (subject to ACL):
- Transfer requests received at least 14 days before the course start: full transfer to another scheduled date.
- Cancellations less than 14 days before start: partial refund may apply depending on costs incurred.
- ***-shows: generally non-refundable.
Special circumstances (medical emergency, interstate travel restrictions) will be considered with supporting evidence. If a course is cancelled by Gekavo, a full refund or transfer is offered.
Request assistanceFees & taxation
All prices quoted are in AUD and include GST where applicable. Receipts are provided for all payments.
ABN: 57 492 830 216
Intellectual Property
Course materials, templates, photographs and videos provided by Gekavo remain the intellectual property of Gekavo or its licensors. Participants are granted a limited licence for personal, educational use. Commercial reuse or redistribution is prohibited without prior written permission.
Dispute resolution & governing law
We aim to resolve disputes quickly and amicably. If you have a complaint:
- Contact Gekavo Support via Contacts.
- If unresolved within 14 days, escalate to our Compliance Officer for review.
- For unresolved disputes, consumers may seek assistance from the relevant state or territory consumer protection agency or pursue remedies under the ACL.
These Terms are governed by the laws of the state of Victoria, Australia, except where statutory rights apply elsewhere.
FAQ — Legal & consumer questions
You will be offered a transfer to the next available workshop
or a full refund. We endeavour to notify registered
participants promptly by email.
Materials provided for enrolled students are for personal
study and small-business use only. Commercial redistribution
requires written permission.
ACL guarantees operate alongside our refund policy. If a
service fails to meet a consumer guarantee, you may be
entitled to remedies such as re-performance or refund.
Contact Support via Contacts and we
will make reasonable adjustments to accommodate accessibility
needs.
Accessibility & reasonable adjustments
Gekavo is committed to making courses accessible. Where practicable we will provide reasonable adjustments to support participation. Please contact us before booking so we can discuss your needs and suitable arrangements.
Request assistance